+212 634-985335 moroccofriendlytravel@gmail.com
Morocco Friendly Travel
  • Private Morocco Tours
    • Fes Tours
    • Marrakech Tours
    • Casablanca Tours
    • Tangier Tours
    • Agafay Desert Activities
  • Blog
  • About Us
  • Plan Your Tour

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    Trip Types

    OUR TOURS

    • Private Morocco Tours
      • Fes Tours
      • Marrakech Tours
      • Casablanca Tours
      • Tangier Tours
      • Agafay Desert Activities
    • Blog
    • About Us
    • Plan Your Tour

    Destinations

    • Marrakech
    • Ait Ben hadou
    • Todgha Gorges
    • Ouarzazate
    • Dades Gorges
    • Merzouga Desert
    • Fes
    • Rabat
    • Chefchaouen
    • Casablanca
    • Agafay Desert
    • Erg Chegaga

    Activities

    • Camel Riding
    • Stargazing
    • Marrakech hot air balloons
    • Cooking Classes
    Payments Metodes

    At Morocco Friendly Travel, we aim to provide our customers with a seamless and secure booking experience. We accept a variety of payment methods to suit your preferences and make your transaction process as easy as possible.

    Secure Payment Options:

    • Cash (Preferred Method)
      For your convenience, we prefer cash payments directly in Morocco. This allows for an easy and hassle-free booking process. Simply pay at our office or upon arrival at your destination.
    • Credit/Debit Cards
      We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, for a quick and secure checkout process.
    • PayPal
      Enjoy the convenience of paying via PayPal, a fast and secure way to complete your booking, whether you're using your PayPal balance or linked bank account.
    • Bank Transfers
      For larger payments or those who prefer direct transactions, we also accept bank transfers. Our team will send you the details upon request.
    • Moroccan Mobile Payments (Cash on Delivery / COD)
      If you’re booking a trip within Morocco, we offer the option to pay using popular local mobile payment systems such as Inwi Cash, Orange Money, or CDM (Cash Delivery Method) at your convenience.
    • Stripe
      For international payments, we provide Stripe, allowing you to securely process payments from anywhere in the world, using your preferred currency.
    • Safe & Secure Transactions
    • We understand how important your security is, which is why all our payments are processed through secure, encrypted systems. Whether you're paying online via card, PayPal, or even using mobile payments, your information is protected.
    • 30% Deposit for Reservations
    • To secure your booking, we require a 30% deposit at the time of reservation. The remaining balance is due before the start of your trip or as per your payment plan agreement.
    • Payment Plans & Installments
    • For your convenience, we also offer flexible payment plans. Book your dream Moroccan vacation today and pay in manageable installments over time.
    • Refund Policy
    • In the unlikely event that your plans change, we have a transparent refund policy. Please visit our Refund Policy page for more information.
    Morocco Friendly Travel, Payment Methods
    Cancellation and Deposit Policy

    Cancellation Policy
    We understand that travel plans can change unexpectedly, and we want to ensure you have a smooth and stress-free experience when booking with Morocco Friendly Travel. Please review our cancellation policy below:
    Cancellation by the Customer
    More than 60 Days Before Departure:
    If you cancel your booking more than 60 days before the scheduled departure date, you will receive a full refund of your deposit, minus any non-refundable processing fees.
    Within 30–25 Days Before Departure:
    Cancellations made within 30 to 25 days of your departure date will incur a 50% cancellation fee of the total booking amount. The remaining 50% will be refunded.
    Less than 25 Days Before Departure:
    For cancellations made less than 25 days before departure, the deposit is non-refundable, and a 100% cancellation fee will apply.
    No Show or Early Departure:
    In the case of a no-show or if you leave earlier than planned, there will be no refund for any portion of your booking.
    Cancellation by Morocco Friendly Travel
    In the unlikely event that Morocco Friendly Travel needs to cancel your trip due to unforeseen circumstances (e.g., weather, force majeure, or any other issue beyond our control), you will receive a full refund of any payments made, including your deposit.
    Special Circumstances
    Medical Emergencies:
    If you need to cancel your trip due to a medical emergency, we will work with you to provide a partial refund or allow you to rebook for a future date. A valid medical certificate may be required for consideration.
    Pandemic/Health-Related Cancellations:
    If travel restrictions are imposed due to health-related concerns (e.g., COVID-19), we offer flexible options including free rebooking for future dates, or partial/full refunds depending on the specific circumstances.
    Refund Process
    Once your cancellation request has been processed, we will issue your refund within 7-10 business days to the original payment method. Please note that transaction fees (e.g., PayPal or credit card charges) may apply and will be deducted from your refund.

    Deposit Requirements:

    • Day Trips and Activities: For day trips and individual activities (e.g., guided tours, camel treks, city tours, etc.), a 20% deposit is required at the time of booking to secure your reservation.
    • Remaining Balance: The remaining balance for your day trip or activity is due on the day of the trip, before the activity begins. You can pay the balance in cash, or via credit/debit card, or other accepted payment methods (as listed in our payment options).

    Cancellation Policy for Day Trips and Activities:

    • More than 48 Hours Before Departure: Cancellations made more than 48 hours before the scheduled day trip will receive a full refund of the deposit amount.
    • Within 48 Hours of Departure: Cancellations made within 48 hours of the scheduled trip will result in a 50% loss of the deposit.
    • No Show or Last-Minute Cancellation: For no-show guests or cancellations made on the day of the activity, the deposit is non-refundable, and the full payment will be due.

    Changes to Your Booking:

    If you need to change the date or details of your booking for a day trip or activity, please contact us at least 48 hours in advance. We will do our best to accommodate your new plans, but changes are subject to availability.

    Refund Process:

    Refunds for cancellations will be processed within 7-10 business days to the original payment method. Please note that transaction fees (such as credit card or PayPal charges) may be deducted from the refund amount.

    Privacy Policy

    Effective Date: 2025-2026

    At Morocco Friendly Travel, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect from clients and how we use, protect, and share that information when you book or inquire about tours and services with us.

    1. Information We Collect We collect personal information that you provide to us when you book a tour, subscribe to our newsletter, or contact us for more information. The types of personal information we may collect include:

    Personal Information: Name, email address, and phone number.

    Travel Preferences: Information related to your trip preferences, including but not limited to, hotel categories, duration of the trip, number of children and adults, group size, and other specific requests you may have regarding your tour.

    1. How We Use Your Information The personal information we collect is used for the following purposes:

    To provide you with information, services, and support related to your booking or inquiry.

    To communicate with you about your tour, including sending updates, confirmations, and customer service notices.

    To better understand your travel preferences and tailor our offerings to meet your needs.

    To improve our services and marketing efforts, enhancing your overall experience.

    To process your payment and confirm your reservation.

    1. Data Security We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
    2. Sharing Your Information We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers or partners who assist us in fulfilling your tour services (such as hotel accommodations, transportation providers, or guides). These third-party service providers will have access to the personal information necessary to perform their functions but are not permitted to use it for other purposes.
    3. Your Rights You have the right to access, correct, or delete your personal information at any time. If you wish to update your details, or if you have any concerns about how your personal information is being handled, please contact us using the details below.
    4. Cookies and Tracking Technologies We may use cookies and other tracking technologies on our website to improve your experience and gather information about how you interact with our site. Cookies are small text files placed on your device that help us understand your preferences and improve our website functionality.
    5. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
    6. Contact Us If you have any questions about this Privacy Policy or our practices, please feel free to contact us:

    Email: moroccofriendlytravel@gmail.com

    Phone: +212634985335

    By using our services, you agree to the terms outlined in this Privacy Policy.

    Terms of Use

    Welcome to Morocco Friendly Travel! These Terms of Use ("Terms") govern your use of our website, services, and any related content provided by Morocco Friendly Travel. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

    Definitions

    • "We," "Us," "Our" refers to Morocco Friendly Travel.
    • "You," "Your," "User" refers to any individual or entity using our services.
    • "Services" include travel bookings, tours, consultations, and any related offerings.

    Booking and Payments

    • All bookings are subject to availability.
    • Prices may vary based on season, demand, and other factors.
    • A deposit or full payment may be required to confirm reservations.
    • Cancellation policies vary by service and will be communicated at the time of booking.

    Cancellations & Refunds

    • Cancellation deadlines and refund eligibility depend on the specific service booked.
    • No-shows or late cancellations may result in forfeiture of payment.
    • Refunds, if applicable, will be processed within a reasonable timeframe.

    User Responsibilities

    • You must provide accurate and complete information when booking.
    • You are responsible for ensuring you meet all travel requirements (visas, passports, health regulations).
    • Any damages caused by you during tours or accommodations may result in additional charges.

    Liability & Disclaimers

    • We are not liable for unforeseen events (natural disasters, political unrest, accidents) that disrupt travel.
    • Travel insurance is highly recommended for added protection.
    • We strive for accuracy in our descriptions but are not responsible for third-party service changes.

    Privacy Policy

    • Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

    Changes to Terms

    • We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.

    Contact Us

    For questions or concerns regarding these Terms, please contact us at:
    📧 Email: moroccofriendlytravel@gmail.com
    📞 Phone: +212 634 985 335

    By using Morocco Friendly Travel's services, you acknowledge that you have read, understood, and agreed to these Terms of Use.

    Last Updated: 2025

    Contact

    • We’d love to hear from you! Whether you have questions, need assistance, or want to book your next Moroccan adventure, our team is here to help.
    • Phone : +212 634 985 335
    • Email : moroccofriendlytravel@gmail.com
    • Address : Fes | Marrakech Morocco

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